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Brand led, empathetic design and digital development for professional services businesses

We help large scale professional services businesses to differentiate visually and technically. By focusing on precise design, astute stewardship of your brand, your visibility and provenance, we can help you stand out in the noise.

Leveraging industry and company wide data to add value to individual clients builds relationships between the business and the customer.

Understanding & Serving The Customer

Working hand in glove with face to face operations, the digital touchpoints we create will allow you to serve your customer better and provide fantastic insights into their interactions with your business. We build digital relationships between organisations and their customers, improving retention and brand loyalty by reducing churn risks caused by close fee earner relationships. 

We improve and enhance customer touchpoints on and offline, providing class-leading digital customer service provision. We believe in nurturing and promoting thought leadership and providing beautifully designed and structured websites, dashboards and applications to wow the customer and enhance the overall brand piece. 

 

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Digital keeps your business working long after your people have gone home, and gives your people more time to spend on high value work when they're there.

Digital will never and should never replace human interaction, but it should enhance your service offering and allow your customers to access your services at times and in ways that suit them.

Servicing clients well 24/7/365 delights customers. It can delight your business too, allowing you to harness data, strategic insights and sales opportunities. Feature-rich websites and tailored applications can take the heavy lifting out of routine tasks, freeing up face time for your fee earners and providing unparalleled service levels to customers.

Presenting you as specialists in each field you work in is fundamental to showing you in your best light.

Then there's the clever stuff... Stunn can successfully help you with customer-facing and internal projects encompassing:

  • Customer journey mapping & customer experience
  • Corporate identity & communications
  • Client facing websites & applications
  • Client portals
  • Customer dashboards
  • Process, case and document management
  • CRM & systems integrations

 

<p>Delighting your customers by making them your primary focus alone will set you apart from all but the very best in any service-based industry. Where most make the mistake of looking and talking inwards, we'll help you focus on benefits to your customers.</p>

Delighting your customers by making them your primary focus alone will set you apart from all but the very best in any service-based industry. Where most make the mistake of looking and talking inwards, we'll help you focus on benefits to your customers.

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We have worked together in various roles at GVA Grimley, Drivers Jonas, Alliance Planning, WYG and most recently in the evolution, development and delivery of CarneySweeney's branding and web-facing functions.  Over twenty years ago, we started using Stunn on bespoke corporate marketing and public consultation initiatives. The complexity of the projects has grown with time through the repeated successful delivery of projects. Karl's depth of knowledge has made him a trusted and key advisor. Stunn has always remained engaged and continually seek to future proof our business across all media formats.  We have recommended them to many co-consultants and clients, and they, in turn, have gone on to recommend Stunn to others.  There's a collaborative approach to the delivery of a shared vision, real team ethic and they are great to work with.

Gerald Sweeney - Director

Time to talk?

We'll be happy to hear from you to talk through any challenges you are facing or opportunities that we can help you to realise.

For new project enquiries, please contact Karl Baxter by phone, email or Skype, or please feel free to connect with me via LinkedIn. (hit any of the blue buttons)

For general enquiries, please dial +44 121 616 0090

For recruitment or careers enquiries, please email recruitment@stunn.co.uk we don't accept any cold calls regarding new hires.

 

Karl Baxter, Managing Director
+44 121 616 0093
https://www.linkedin.com/in/karlbaxteruk/
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